While infrequent, International Earcandle will gladly refund money for merchandise that arrives in unusable condition. Simply send it back to our shipto address and we will either ship you a replacement order or issue a refund.
We do ask that if you are returning goods to us that you ship it back in a manner that it can handle the journey. The box that we use is preferred. A grocery bag is not a suitable container, nor is a plastic bag, padded envelopes, or any other soft sided container.
Shipto Address
International Earcandle
4900 NC Hwy 55 Ste.#160-101
Durham, NC 27713
|
